Refund policy

Return and Refund Policy

We understand that sometimes purchases may not meet your expectations, and our goal is to provide a great shopping experience. Our return policy is clear and fair, aimed at ensuring your satisfaction.

Return Conditions:

  • Returned items must be in the same condition as when you received them, unused, unworn, and with all original tags and packaging intact.
  • Items must be undamaged and free from any signs of use.
  • A proof of purchase (e.g., order confirmation email or receipt) must be included with the returned item as a basis for a refund.
  • Return requests must be made within 30 days of receiving the item. Items returned after 30 days will not be accepted.

How to Request a Return:

  • If you wish to request a return, please contact us via email at: ansbelldirect@outlook.com  with your relevant order information.
  • Returns must be sent to the specified return address: [Insert return address].
  • If your return request is accepted, we will provide you with a return label and detailed instructions for the return.
  • Please note, unauthorized returns will not be accepted. Be sure to contact us and confirm the return details before sending the item back.

Damaged or Problematic Items:

  • Upon receiving the product, please check it immediately. If the product is defective, damaged, or incorrectly shipped, please contact us as soon as possible by email so that we can process and resolve the issue quickly.
  • We will provide a refund or replacement depending on the specific situation and will aim to minimize processing time.

Exceptions / Non-returnable Items:
The following items are non-returnable:

  • Perishable items (such as food, flowers, plants);
  • Custom-made products (such as special orders or personalized items);
  • Personal care items (such as beauty products, sanitary items);
  • Hazardous materials, flammable liquids, or gases;
  • Promotional items, discounted products, and gift cards.

If you are unsure whether an item qualifies for return, please feel free to contact us.

Exchanges:

  • We do not offer direct exchanges. If you wish to receive another item, please follow the return process to return the original item. Once the return is processed, you may purchase the new item separately.

EU 14-Day Cooling-Off Period:

  • Under EU law, if the product is shipped to an EU country, you have the right to cancel the order and request a return within 14 days. No reason is required, and the return conditions are the same as mentioned above. The item must be unused, with original packaging and tags.
  • The 14-day cooling-off period starts from the day you receive the goods. If you receive multiple items, the cooling-off period starts from the date of receipt of the last item.

Refund Processing:

  • Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
  • Refunds will be processed within 10 business days and credited to your original payment method.
  • Please note that the processing time may be delayed by your bank or payment platform. Your bank or credit card company may require additional time to process and post the refund.

Late Returns:

  • If your return is made after 30 days but within 60 days, we may consider processing it, but a restocking fee may apply (if applicable). Returns made after 60 days will not be accepted.
  • Any late returns will be strictly reviewed in accordance with our return policy and may only be processed within our allowable limits.

How to Contact Us:

  • If you have any questions or need further assistance regarding returns or refunds, please feel free to contact us via email at: ansbelldirect@outlook.com